Eligible returns and refunds
You may request assistance if a product arrives damaged or differs from the product ordered. Eligible cases may be resolved by replacement or refund after review, depending on the circumstances and applicable consumer rights.
Generally not eligible
Returns are generally not accepted for a change of mind after receiving the correct product, an incorrect size, design or material selected by the customer, minor colour differences caused by screen or printing variations, or damage caused by improper handling or use after delivery. These restrictions do not affect rights available under applicable law.
Reporting a damaged or wrong product
Please report a damaged or wrong product within 24 hours of delivery, with your order number, photographs of the product, photographs of the packaging where relevant, and a brief description of the issue. This reporting window helps us investigate promptly; it does not remove or limit any statutory consumer right or remedy. We may request additional evidence before deciding the appropriate resolution.
Refund processing
If a refund is approved, Pixel Decore will process the approved refund within 7 business days. The time for the amount to appear in your account depends on your bank, card issuer, UPI provider or payment provider and is outside Pixel Decore's control.
Further information
The return address, return-shipping responsibility and replacement process remain to be confirmed. Please contact us before sending any product back.
Contact
Chitralekha Flex (Pixel Decore)Proprietor: Shantanu Ganeshrao Lekurwale
Sawta Chowk, Warud, Ta. Warud, Dist. Amravati, Maharashtra
GSTIN: 27BKRPL7567B1ZP
pixeldecore2026@gmail.com
+91 7447658090
For policy-related questions, please contact us using the details above. A postal PIN code has not been provided and is therefore not stated.